The automated workflow is a whole lot of possibilities without the need for coding. I'll set up the automated workflow to get feedback. You can tweak your signature to look professional and trustworthy.Īs you can see, branding is a big part of our ticketing software, so you can tailor it and make it fully yours. You can also change your reply address, which is the email address displayed to your customers. Exchanging ideas or sharing customer knowledge is a given, but this is what your customer will see at the very end.Ĭustomize the look and feel of your messages with email templates. All clear! I can move on and respond quickly with a canned response.Ī lot can happen in a ticket. I can see Mike has stepped into the ticket and is about to bring me all the answers. In this case, I'm gonna send a private note to Mike so he can help me out with this ticket.Īs you can see, Mike has become a ticket follower, and he can see everything that's happening while the customer isn't even aware that we're talking here. Give them suitable roles as admins, agents, or viewers to work hand in hand. You can bring your whole team to HelpDesk. To give an example, let's assign the right team and me as an agent. When you deal with the customer case, read the message and easily adjust all your ticket details. Once you jump into a ticket, you can use the left-hand side to write your message using well-known formatting tools and the right-hand side to keep your ticket details updated. Look, a new ticket from the customer has shown up here! Ok, let's get back to the main dashboard. Or you can filter your messages and create personalized ticket views. The main dashboard it's your command center that gives you an overall view of your messages where you can see all the tickets queued up for your response.Īlso, you can do some quick actions, such as setting a priority or changing status. You'll have everything in one place, and you won't miss a thing. So, you don't have to wander here and there to manage communications. If you have to deal with emails, social media messages, contact forms, or chats, you're probably dealing with tons of different tools. HelpDesk is an automated ticketing software that is designed for people working in customer communication every day. And today, I want to show you around HelpDesk.
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